Frequently Asked Questions
Everything you need to know about your Omega Amsterdam shopping experience.
What is the typical shipping time for orders within Europe?
For customers in the Netherlands, we offer next-day delivery. For the rest of Europe, shipping typically takes 2-5 business days depending on your location.
What is your return policy for fashion items?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a full refund.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. Our garments follow standard European sizing, but we recommend checking the guide for fit-specific notes (e.g., Slim Fit vs. Oversized).
Which payment methods do you accept?
Omega Amsterdam accepts all major credit cards (Visa, Mastercard, Amex), iDEAL, PayPal, and 'Buy Now, Pay Later' options via Klarna.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and work exclusively with manufacturers who adhere to fair labor standards and environmental certifications.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse in Amsterdam, you will receive an email with a tracking link to follow your package in real-time.